Frequently Asked Questions

Teldoc Australia is an independent, fully Australian-owned telehealth provider focused on affordable, quick-access GP care for Aussies. We’re not affiliated with the US-based Teladoc Health (or its Australian arm) or similar-named competitors like Teledoc. Our strengths: local FRACGP doctors, bulk billing for eligible patients, appointments often within 15 minutes, and a genuine focus on privacy and convenience—no overseas call centres.

Our AHPRA-registered GPs handle a wide range via secure video/phone: General health issues (colds, flu, infections, skin rashes, back pain, etc.)
Sexual health (STI checks, contraception, ED/PE advice, HIV prevention)
Urinary tract infections (UTIs), respiratory issues, and more
Mental health support (assessments, scripts, limited Mental Health Care Plans where eligible)
Electronic prescriptions (eScripts), medical certificates, specialist referrals, pathology/radiology requests We cannot manage chronic disease plans, workers’ comp forms, or restricted/controlled medications—always confirm during your consult.

Transparent flat fees: Standard consultations start from $49 (video or phone). Weekend/public holiday rates may apply (e.g., $69 around Christmas/New Year—check pricing page). Bulk billing (zero out-of-pocket) is available for eligible patients. No hidden fees; see full details on our Pricing page.

Yes, bulk billing is available with a valid Medicare card for: Babies and children under 12 months
Patients experiencing homelessness
Sexual health consultations (where privacy concerns or limited local GP access exist)
Pregnancy-related consultations (concession card required)
Select mental health items (e.g., under specific MBS rules) For others, private fees apply but we can submit Medicare claims where rebates exist. Always verify eligibility on our Pricing page before booking.

In 2026, Medicare rebates for standard telehealth are limited for non-eligible cases, but you may qualify for $41–$106 rebates in specific scenarios (e.g., homelessness, certain sexual health or mental health items). We can submit claims directly or provide a receipt for you to claim. Check our Pricing page or ask during booking for the latest MBS item details.

Yes—if your condition warrants it and it’s clinically appropriate, our doctors can email a digital medical certificate (sick note) right after your consultation. Accepted by most employers and schools in Australia. Just mention the need (e.g., duration, general reason) during the appoint—no extra charge for the certificate.

Yes—eScripts are sent directly to your phone/pharmacy if appropriate after assessment. Common examples: Antibiotics for UTIs, skin/respiratory infections
Contraceptives (oral, emergency)
Repeat scripts for hypertension, cholesterol, diabetes, asthma
Smoking cessation aids Restrictions: No S4D/S8 controlled drugs, strong opioids, certain sleeping tablets, weight-loss meds (e.g., semaglutide), or items needing in-person monitoring. Doctors follow TGA/PBS guidelines—discuss your needs openly.

Absolutely: UTIs → Diagnosis, advice, and prescriptions if suitable.
Sexual health → STI screening advice, treatments, contraception, ED/PE options; bulk billing often applies for privacy reasons.
COVID-19 → Assessment and antivirals if eligible under PBS rules. Book a general consult and describe symptoms—our doctors will guide you.

Simple 4-step process: Book online (select time, fill short symptom form).
Join securely via video or phone—no app needed, works on phone/computer.
Consult with an Australian GP (most within 15 min wait).
Receive eScript, certificate, referral, or advice emailed instantly if appropriate. Fully encrypted and private.

Yes—100% compliant with Australian privacy laws (including My Health Records standards), AHPRA guidelines, and encrypted video/phone tech. Your data stays in Australia with strict access controls.

Open 9 AM–7 PM Sydney time, 7 days a week (including weekends/public holidays). Most appointments available within 15 minutes during operating hours—book anytime via the site.

Yes—our GPs assess anxiety, depression, stress, sleep issues, etc., and can: Provide advice and scripts where appropriate.
Create Mental Health Care Plans (for patients experiencing homelessness)
Refer to psychologists/psychiatrists: Be open during consult; we prioritise safe, evidence-based care.

Yes—if needed, doctors can email requests for blood tests, urine, imaging (X-ray, ultrasound, CT, MRI). Results go to us; book a follow-up to discuss.

Possibly—get a receipt after consult and check with your fund for extras rebates on telehealth/GP items. Coverage varies by policy.

To secure the slot—we only charge if you no-show or aren’t eligible for bulk billing (e.g., $49 weekday/$69 weekend fee). No charge for attended, eligible bulk-billed consults.

Pathology/radiology results come to us. Book a follow-up consultation (often short) to discuss—doctor can explain, adjust treatment, or send copies after review.

Yes—bulk billing often applies for under-12-months or pregnancy (concession card needed). Doctors assess appropriately via telehealth; in-person may be recommended for complex cases.

Yes—private fees apply (from $49). We welcome travellers/FIFO workers; no Medicare rebate, but convenient Australia-wide access.

Emergencies (call 000), in-person exams (e.g., physical checks), chronic disease management plans, workers’ comp paperwork, restricted/controlled meds, or anything needing hands-on assessment. Our doctors will refer onward if required.

Yes—regularly reviewed by our Medical Review Board (including FRACGP GPs and specialists) to match current Medicare/PBS/TGA/AHPRA guidelines as of February 2026. Rules can change, so check our site or book if unsure.