Mental Health Telehealth Consultations

Mental health telehealth provides remote access to mental health professionals, such as psychologists, counsellors, or psychiatrists, through secure video or phone consultations. It allows you to receive support and treatment from the comfort of your own home or any private location.

Telehealth offers several advantages for mental health care: Accessibility: It removes geographical barriers, making it easier to access specialists, especially for those in rural or remote areas. Convenience: It eliminates travel time and waiting rooms, saving you time and reducing stress. Comfort and Privacy: Many people find it easier to discuss sensitive topics in a familiar and comfortable environment. Continuity of Care: It allows for consistent and ongoing support, even if you are travelling or have scheduling conflicts.

Absolutely. We maintain strict confidentiality. All consultations are conducted on secure, encrypted platforms, and we adhere to all relevant privacy regulations to protect your personal and medical information.

We can assist with a range of mental health concerns, including: Anxiety disorders (e.g., generalized anxiety, social anxiety, panic disorder) Depression and mood disorders Stress management and coping strategies Relationship issues Grief and loss Trauma and PTSD Sleep difficulties And more.

While telehealth is effective for many mental health conditions, certain situations may require in-person assessment or intervention. These may include acute crises, severe psychosis, or situations where immediate physical intervention is necessary. Our clinicians will assess your needs and advise you accordingly.

You will have a confidential conversation with a qualified mental health professional. They will listen to your concerns, ask questions to understand your situation, and work with you to develop a treatment plan. This may involve therapy, counselling, strategies for coping, and/or referrals to other services if needed.

Find a quiet, private space where you feel comfortable talking openly. Ensure you have a stable internet connection and a device with a working camera and microphone (if using video). It can be helpful to jot down some key points you want to discuss beforehand.

Yes, our doctors can assess your eligibility for a Mental Health Care Plan under Medicare, which can provide access to rebates for sessions with psychologists or other allied mental health professionals.

If medication is deemed necessary, our doctors can discuss this with you and provide prescriptions where clinically appropriate.

We offer bulk billing for patients with a valid Australian Health Care Card. For patients with a Medicare card but without a Health Care Card, a private fee applies (rebates available). Please visit our pricing page for details.

Bulk billing means that you will not have any out-of-pocket expenses for your consultation if you have a valid Health Care Card. Medicare will cover the cost of the consultation directly.

Yes. If you have a Medicare card, you will pay a private fee for your consultation. However, you will be eligible for a Medicare rebate, which is automatically processed and refunded into your bank account linked to Medicare.

After your consultation, we will process your Medicare claim electronically. The rebate will then be automatically deposited into your nominated bank account with Medicare, usually within a few business days.

No. If you are experiencing a mental health crisis or emergency (e.g., thoughts of self-harm or suicide), please seek immediate help. Contact emergency services (000 in Australia), Lifeline (13 11 14), or present to your nearest hospital emergency department.

Please don't hesitate to contact our support team. We are here to answer your questions and provide you with the information you need.