Frequently Asked Questions About Teldoc Australia

Question 1

What services do you provide?

Accepted Answer

We provide general practice service via telehealth. These include: online medical certificates, online prescription medications, referral to specialists, pathology and radiology request forms. We are unable to provide certain restricted medications, chronic disease care plans, or workers compensation paperwork on our platform. Speak to our reception team or our online doctor for any specific needs.

Question 2

What are your online doctors qualifications?

Accepted Answer

All our online doctors are highly qualified and experienced. - Australian-registered: All our doctors are registered with the Australian Health Practitioner Regulation Agency (AHPRA), ensuring they meet the highest standards for practicing medicine in Australia. - Fellows of the RACGP: Each doctor holds a Fellowship with the Royal Australian College of General Practitioners (RACGP). This Fellowship signifies their advanced training and expertise in general practice, making them qualified to handle a wide range of health concerns. - Experience you can trust: Our doctors bring a wealth of experience to your telehealth consultations, providing you with the best possible care.

Question 3

What are your prices?

Accepted Answer

We offer a simple flat rate model starting from $49. Please see our pricing page for details.

Question 4

Can the telehealth appointment be bulk billed?

Accepted Answer

We offer bulk billing (no gap) to any of the following patients with a concession card: – Under 12 months of age, – Experiencing homelessness, – Sexual health consultations, - Mental health care plan. For patients without concession/health cards suffering from the above conditions, we can submit a claim to Medicare on your behalf for a refund into your bank account (refund $41).

Question 5

Why are credit card details required for Bulk-billed appointments?

Accepted Answer

Credit card details are required to secure a bulk-billed appointment. We do not charge credit cards unless patients do not qualify for bulk-billing or do not attend for the doctors appointment. A fee of $45 weekdays or $65 weekends is charged in these circumstances.

Question 6

Can I get a receipt to claim from Medicare

Accepted Answer

Currently only the following conditions are eligible for a Medicare Rebate ($45 with receipt): – Experiencing homelessness, – Sexual health consultations, - Mental health care plan - (Rebate $106). - Mental health care consult over 20 minutes. (Rebate $81) For all other conditions there is no Medicare rebate. We can submit the claim to Medicare on your behalf, or you can take a receipt to claim directly.

Question 7

Can I use my private health fund?

Accepted Answer

Following each consultation, you will be issued a receipt. You will need to check with your Insurer whether any rebate is available under your level of cover.

Question 8

Do you prescribe all medications?

Accepted Answer

We prescribe medications for both new and repeat scripts. These may include antibiotics for UTI's and other infections, oral contraceptives, medications for blood pressure, cholesterol, diabetes, smoking cessation, among others. We do not prescribe any addictive medications and some restricted medications, including s4d and s8 drugs, or certain sleeping or pain medications. We also are unable to prescribe certain weight loss medications.

Question 9

How do I receive results of my tests?

Accepted Answer

If you have arranged a pathology or radiology referral through us, the results will be sent to our practice. You will need to arrange another consultation with one of our online doctors to go through the results. The doctor will be able to send you a copy of your results after they have been discussed.

Question 10

Do you see Covid Patients

Accepted Answer

Yes, we welcome all Covid patients for a telehealth consultation. Antiviral prescriptions can be provided by our doctors for eligible patients if appropriate.

Question 11

Do you prescribe antiviral medications for Covid?

Accepted Answer

Yes, our online doctors can prescribe antiviral medications for patients suffering from Covid. There are PBS restrictions which our doctors will help determine your eligibility.

Question 12

Does your clinic provide home visits?

Accepted Answer

Unfortunately, our clinic is unable to provide home visits.

Question 13

What are your opening hours?

Accepted Answer

We operate from 9am-7pm (Sydney Time) 7 days per week. Availability for appointments is visible on our booking page. We are normally available within 15 minutes during those hours.

Frequently Asked Questions

We have listed our most common questions below

Pharmacy Family Doctors Pty Ltd t/a Teldoc

Contact us today

(02) 9064 2839

Useful links

Download Teldoc App