Our Telehealth Services

Telehealth uses technology like video calls and phone calls to provide healthcare remotely. It allows you to consult with a doctor or other healthcare professional from the comfort of your own home or any convenient location.

Telehealth offers several advantages, including convenience (no travel time or waiting rooms), accessibility (especially for those in rural areas or with mobility issues), and time savings. It can also be more affordable than in-person visits in some cases.

Yes. At Teldoc Australia, we use secure and encrypted platforms to ensure the privacy and confidentiality of your consultations. We adhere to strict privacy regulations to protect your personal and medical information.

You will need a device with a stable internet connection (computer, smartphone, or tablet) and a camera and microphone if you're having a video consultation. For phone consultations, a working phone is sufficient.

You can easily book an appointment through our website. Simply choose the type of consultation you need, select a convenient time slot, and follow the prompts.

If you experience technical issues, please contact our support team immediately. We will do our best to resolve the problem or reschedule your appointment.

Yes, our doctors can provide prescriptions for a range of medications where clinically appropriate. Certain medications may require an in-person assessment.

Once your consultation is complete, your prescription will be sent electronically to you or your chosen pharmacy. You can then collect your medication directly from the pharmacy.

Yes, depending on the type of medication and it is deemed appropriate, a repeat prescription can be issued.

Yes, our doctors can issue medical certificates for valid medical reasons following a consultation.

Your medical certificate will be sent to you electronically, usually via email.

Yes, if deemed necessary by the doctor following your consultation, a referral letter to a specialist can be provided.

Your referral letter will be sent to you electronically, usually via email.

Absolutely. We provide a safe and confidential space for you to discuss any health concerns, including sexual health and mental health. Our doctors are trained to provide sensitive and compassionate care.

We can assist with a range of mental health concerns, including anxiety, depression, stress management, and more. However, in some cases, an in-person assessment may be recommended.

Telehealth is suitable for many conditions, but if a physical examination is necessary, our doctor will advise you to see a healthcare professional in person.