Mental Health Telehealth Consultations
Bulk billing and Medicare rebate available
If you are suffering from anxiety, depression, or other mental health concerns, speak to one of our supportive online doctors or psychologists for a mental health consultation and care plan.
Appointments from $120 - Medicare rebate $84 (Gap fee $36)
Bulk Billing available to concession holders
See Pricing Page for details
Online Mental Health Consultations
We provide personalised GP and Psychology telehealth consultations to support you with your mental health concerns.
We understand that everyone is different, so we tailor our approach to your individual needs. We offer a range of effective options, including medications, psychology consultations and referrals to specialists to support your healing.
Our qualified GP's can provide online Mental Health Care Plans, helping you access psychology counselling services.
Speak to one of our online doctors today from the comfort and privacy of home via telehealth for a Mental Health Care Plan, Get up to 10 sessions per year with a psychologist with Medicare Rebates.
Mental health condition we treat
Our online doctors can support your mental health concerns with general advice, medication when appropriate, mental health care plans, and referrals to psychologists and psychiatrists.
Anxiety disorders are a group of mental health conditions characterised by excessive and persistent fear or worry that interferes with daily life. These disorders can manifest in various ways, including constant worry, panic attacks, phobias, and social anxiety. Unlike occasional stress, anxiety disorders often involve intense, uncontrollable feelings that can lead to physical symptoms like rapid heartbeat, sweating, and difficulty concentrating.
Depression is a common mental health condition characterised by persistent feelings of sadness, emptiness, or hopelessness. It can also include a loss of interest in activities once enjoyed, changes in appetite or sleep patterns, fatigue, difficulty concentrating, and thoughts of death or suicide. Depression can be a debilitating condition that affects a person's daily life and relationships.
PTSD
Post-Traumatic Stress Disorder (PTSD) is a mental health condition triggered by a terrifying event—either experiencing it or witnessing it. Symptoms may include flashbacks, nightmares, and severe anxiety, as well as avoiding reminders of the trauma. People with PTSD often have difficulty adjusting to normal life and may experience intense feelings of guilt or shame.
ADHD
Attention Deficit Hyperactivity Disorder (ADHD) is a neurodevelopmental disorder characterised by inattention, hyperactivity, or impulsivity. People with ADHD often have trouble staying focused, controlling their impulses, and sitting still for long periods. These symptoms can interfere with daily life, such as school, work, and relationships.
Bipolar Disorder
Bipolar disorder is a mental health condition characterised by extreme mood swings, which can include periods of mania and depression. During a manic episode, a person may experience elevated mood, increased energy, decreased need for sleep, and impulsive behavior. During a depressive episode, a person may experience sadness, hopelessness, and loss of interest in activities.
OCD - Obsessive Compulsive Disorder
Obsessive-Compulsive Disorder (OCD) is a mental health condition characterised by intrusive thoughts, images, or urges (obsessions) that cause distress or anxiety. People with OCD often engage in repetitive behaviours or mental acts (compulsions) to try to neutralize these obsessions.
Articles on Mental Health
Explore common mental health conditions and how telehealth can offer support
Mental Health Telehealth FAQ’s
What is mental health telehealth?
Mental health telehealth provides remote access to mental health professionals, such as psychologists, counsellors, or psychiatrists, through secure video or phone consultations. At Teldoc we have qualified GP’s and psychologists to support your mental health over phone and video. It allows you to receive support and treatment from the comfort of your own home or any private location.
Why choose telehealth for mental health support?
Telehealth offers several advantages for mental health care: Accessibility: It removes geographical barriers, making it easier to access specialists, especially for those in rural or remote areas. Convenience: It eliminates travel time and waiting rooms, saving you time and reducing stress. Comfort and Privacy: Many people find it easier to discuss sensitive topics in a familiar and comfortable environment. Continuity of Care: It allows for consistent and ongoing support, even if you are travelling or have scheduling conflicts.
Is my information kept confidential?
Absolutely. We maintain strict confidentiality. All consultations are conducted on secure, encrypted platforms, and we adhere to all relevant privacy regulations to protect your personal and medical information.
What types of mental health concerns can be addressed through telehealth?
We can assist with a range of mental health concerns, including: Anxiety disorders (e.g., generalized anxiety, social anxiety, panic disorder) Depression and mood disorders Stress management and coping strategies Relationship issues Grief and loss Trauma and PTSD Sleep difficulties And more.
Are there any mental health concerns that are not suitable for telehealth?
While telehealth is effective for many mental health conditions, certain situations may require in-person assessment or intervention. These may include acute crises, severe psychosis, or situations where immediate physical intervention is necessary. Our clinicians will assess your needs and advise you accordingly.
What happens during a mental health telehealth consultation?
You will have a confidential conversation with a qualified mental health professional. They will listen to your concerns, ask questions to understand your situation, and work with you to develop a treatment plan. This may involve therapy, counselling, strategies for coping, and/or referrals to other services if needed.
How do I prepare for a mental health telehealth consultation?
Find a quiet, private space where you feel comfortable talking openly. Ensure you have a stable internet connection and a device with a working camera and microphone (if using video). It can be helpful to jot down some key points you want to discuss beforehand.
Can I get a Mental Health Care Plan through telehealth?
Yes, our doctors can assess your eligibility for a Mental Health Care Plan under Medicare, which can provide access to rebates for sessions with psychologists or other allied mental health professionals.
What if I need medication?
If medication is deemed necessary, our doctors can discuss this with you and provide prescriptions where clinically appropriate.
How much does a mental health telehealth consultation cost?
We offer bulk billing for our GP consultations for patients with a valid Australian Health Care Card. For patients with a Medicare card but without a Health Care Card, a private fee applies (rebates available). For consultations with our psychologists, we charge a private fee, and you will receive $145 Medicare rebate with each session. Please visit our pricing page for details.
What does “bulk billing” mean?
Bulk billing means that you will not have any out-of-pocket expenses for your consultation if you have a valid Health Care Card. Medicare will cover the cost of the consultation directly.
If I have Medicare but not a Health Care Card, can I get a rebate?
Yes. If you have a Medicare card, you will pay a private fee for your consultation. However, you will be eligible for a Medicare rebate, which is automatically processed and refunded into your bank account linked to Medicare.
How does the Medicare rebate work?
After your consultation, we will process your Medicare claim electronically. The rebate will then be automatically deposited into your nominated bank account with Medicare, usually within a few business days.
Is telehealth suitable for mental health emergencies?
No. If you are experiencing a mental health crisis or emergency (e.g., thoughts of self-harm or suicide), please seek immediate help. Contact emergency services (000 in Australia), Lifeline (13 11 14), or present to your nearest hospital emergency department.
What if I have more questions or concerns?
Please don’t hesitate to contact our support team. We are here to answer your questions and provide you with the information you need.