Convenient and Affordable Telehealth Doctor Cairns

Teldoc Australia is a fully Australian-owned online GP service. You connect with an Australian doctor by video or phone from home, work or your hotel, without waiting for an appointment at a local clinic.

What our Cairns patients use us for

• Repeat prescriptions: an eScript sent by SMS that you can fill at any Far North Queensland pharmacy, including our Health Network partners TerryWhite Chemmart Cairns Central, Infinity Pharmacy Earlville and Botanical Chemist Palm Cove.
• Medical certificates: for work, JCU Cairns, CQUniversity or TAFE, emailed the same day.
• Sexual health: discreet STI testing and treatment, contraception, bulk billed with a valid Medicare card. Erectile dysfunction consultations are a private fee ($55 weekdays / $75 weekends) with no Medicare rebate.
• Referrals: pathology and imaging requests you can take to any collection centre or imaging practice in Cairns, and specialist referrals to local, Townsville or Brisbane specialists.
• Mental health: a first conversation with a GP, and a plan for what comes next.
• Travellers, backpackers and FIFO workers: if you are passing through Cairns on holiday, working a season in hospitality, or flying out to a mine site, you can see a GP the same day without finding a clinic that is taking new patients.

Local health services in Cairns

Teldoc works alongside the services already available in Cairns. If a telehealth consultation isn't the right fit, our GP will tell you and point you to the right place.

• Cairns Sexual Health Service, 381 Sheridan Street, Cairns North: Queensland Health's public sexual health clinic offering confidential testing and treatment. Teldoc can arrange the same tests by telehealth with a pathology request.
• Emergencies: for chest pain, difficulty breathing, severe bleeding or any emergency, call 000 or go to the Cairns Hospital emergency department. Telehealth is not for emergencies.

Bulk billing in Cairns

We bulk bill every consultation that Medicare covers. Medicare only covers a telehealth GP consultation if you have seen us in person in the past 12 months or an exemption applies. Exemptions include sexual health consultations, babies under 12 months and patients experiencing homelessness, so those consultations are bulk billed with a valid Medicare card. All other consultations are charged at our private fee. Please check our Pricing page before booking.

How Teldoc works

• Book online: choose a video or phone consultation at a time that suits you, 7 days a week from 9 am to 7 pm Sydney time (one hour ahead of Queensland during daylight saving).
• See the doctor: most patients are seen within 15 minutes of booking.
• Get what you need: eScripts are sent to your phone by SMS, and certificates and referrals are emailed to you.

Ready to see a doctor? Book now and connect with a telehealth doctor in Cairns.

Frequently asked questions

Can I see a doctor online in Cairns today?
Yes. Book online and most patients are seen within 15 minutes, 7 days a week from 9 am to 7 pm Sydney time (one hour ahead of Queensland during daylight saving).

Can I get my prescription filled in Cairns?
Yes. We send an eScript token to your phone that any Australian pharmacy can dispense, in Cairns, Smithfield, Earlville, Palm Cove, Port Douglas or on the Tablelands.

Is Teldoc bulk billed in Cairns?
We bulk bill every consultation that Medicare covers. For most patients that means sexual health consultations, babies under 12 months and patients experiencing homelessness; other telehealth consultations are only covered by Medicare if we have seen you in person in the past 12 months. Please check our Pricing page before booking.

I am travelling through Cairns without my regular GP. Can you help?
In most cases yes. Our GP will ask about your usual medication and, if it is appropriate and not a controlled medicine, send an eScript so you can fill it locally. We also issue medical certificates and referrals, and you will receive a receipt for travel insurance.

Do you do STI testing in Cairns?
Yes. After a discreet video or phone consultation we send a pathology request you can take to any collection centre in Cairns. Results are reviewed by our GP and treatment can be arranged by eScript.